Terms of service
Last Updated: 1/12/2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL POLICIES INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL TERMS, DO NOT USE THIS SITE.
1. COMPANY INFORMATION
This website is operated by Teal Tree LLC (“Teal Tree,” “we,” “us,” or “our”).
Business Address:
1765 3 Mile Rd NE #150242
Grand Rapids, MI 49515
United States
Contact:
Email: hello@tealtree.com
Contact form available on the Site
2. ELIGIBILITY & AGE REQUIREMENT
You must be at least 18 years old to purchase any products from this Site. By placing an order, you represent and warrant that you meet this requirement.
3. PRODUCT USE & LAWFUL PURPOSE
Teal Tree sells tools and gear intended for lawful, educational, hobbyist, and professional-adjacent use only.
You agree that:
- Products may only be used on locks you own or are explicitly authorized to access
- You are solely responsible for ensuring compliance with all applicable local, state, federal, and international laws
- Ownership and use of lock-related tools may be restricted in certain jurisdictions
We do not provide legal advice regarding the legality of any product in your location.
4. IMPORTANT SAFETY & USE WARNINGS
Lock-related tools, including bump keys, require skill and proper handling.
You acknowledge and agree:
- Improper use may result in damage to locks, property, tools, or personal injury
- Products may damage locking mechanisms even when used correctly
- Teal Tree is not responsible for damage resulting from misuse, improper technique, or unauthorized application
- These products are not toys and must be kept away from children
Use is entirely at your own risk.
5. ORDERS & PAYMENT
All prices are listed in U.S. Dollars (USD).
Orders are charged at the time of purchase.
We reserve the right to:
- Refuse or cancel orders at our discretion
- Limit quantities per customer
- Correct pricing or listing errors
6. SHIPPING
Shipping details are provided in our Shipping Policy, which is incorporated into these Terms by reference.
Key points:
- Orders may be fulfilled via third-party print-on-demand partners or in-house
- In-house orders ship within approximately 48 hours
- Delivery times vary and are not guaranteed
7. RETURNS & REFUNDS
Returns and refunds are governed by our Returns & Refund Policy, incorporated by reference.
Highlights:
- 30-day return window from delivery
- Print-on-demand items are eligible for refunds only in cases of verified defects
- Photo and written description required for defective items
- No restocking fees
8. USER CONTENT & REVIEWS
If you submit reviews, comments, or other content:
- You grant Teal Tree LLC a non-exclusive, royalty-free, perpetual license to use, display, and reproduce that content for business purposes
- You represent that your content does not infringe third-party rights or violate any laws
- We reserve the right to remove content at our discretion
9. INTELLECTUAL PROPERTY
All content on this Site — including logos, text, graphics, images, and product descriptions — is the property of Teal Tree LLC and protected by applicable intellectual property laws.
Unauthorized use is prohibited.
10. DISCLAIMER OF WARRANTIES
ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEAL TREE LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
We do not guarantee that products will meet your expectations or achieve specific outcomes.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEAL TREE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, PERSONAL INJURY, OR LOSS OF PROFITS, ARISING FROM THE USE OR MISUSE OF ANY PRODUCT.
TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
12. INDEMNIFICATION
You agree to indemnify and hold harmless Teal Tree LLC and its members, officers, employees, and agents from any claims, damages, or expenses arising from:
- Your misuse of products
- Your violation of these Terms
- Your violation of any applicable laws
13. PRIVACY
Your use of this Site is also governed by our Privacy Policy, incorporated by reference.
14. GOVERNING LAW & VENUE
These Terms shall be governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Any disputes shall be resolved exclusively in the state or federal courts located in Michigan.
15. SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
16. MODIFICATIONS
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site.
Continued use of the Site constitutes acceptance of updated Terms.