Refund policy

Last Updated: 1/12/2026

 

RETURN WINDOW

Returns are accepted within 30 days of delivery, subject to the conditions below.

ELIGIBLE RETURNS

  • Non-POD (Print On Demand) items may be returned within 30 days of delivery.
  • Items must be unused and in original condition unless defective.

PRINT-ON-DEMAND (POD) ITEMS

Because POD items are made to order:

  • Returns are accepted only for defective or damaged items
  • Proof of defect is required, including:
    • Clear photos
    • Written description of the issue

We reserve the right to deny refunds that do not meet these criteria.

NON-RETURNABLE ITEMS

  • Items damaged due to misuse or improper handling
  • Items returned outside the 30-day window
  • Items without required documentation for defects

REFUNDS

  • Approved refunds are issued to the original payment method.
  • Processing times may vary depending on the payment provider.

RETURN SHIPPING

  • Customers are responsible for return shipping unless the return is due to a verified defect or error on our part.
  • We do not charge restocking fees.

HOW TO REQUEST A RETURN

To initiate a return, contact us via:

  • Email: returns@tealtree.com
  • Contact form on the Site
  • Include your order number and relevant details.