All purchases are limited to individuals 18 years of age or older. By placing an order, you confirm that you meet this requirement.

All products sold by Teal Tree must be used lawfully, responsibly, and in accordance with all applicable local, state, federal, and international laws.

Certain tools may have specific use limitations depending on your location. It is your responsibility to understand and comply with the laws and regulations that apply to your use of any product.

The legality of lock-related tools, including bump keys, varies by jurisdiction. In many areas, ownership is legal, but use may be restricted.

Products may only be used on locks you own or are explicitly authorized to access. Teal Tree does not provide legal advice regarding the legality of products in your area.

Yes. Some tools, if used improperly or with excessive force, may cause damage to locks, equipment, or property—even when used as intended. Always use caution and follow best practices.

No. Our products are not intended for children, and purchases are restricted to individuals 18 years of age or older.

At this time, Teal Tree ships within the United States only, including California.

Shipping times vary depending on the product and fulfillment method:

• In-house items typically ship within 48 hours
  
• Print-on-demand items require additional production time

Estimated delivery timelines are shown at checkout when available.

Returns are accepted within 30 days of delivery, subject to our Returns & Refund Policy.

Print-on-demand items, like T-shirts and bags, are eligible for return only in cases of verified defects, with required photo and written documentation.

We do not currently offer direct exchanges. Approved refunds may be used to place a new order.

Some products may include basic usage information. However, Teal Tree does not provide professional instruction, certification, or legal guidance. Customers are responsible for proper use and handling of all products.

You can reach us through our contact form or by emailing support@tealtree.com for general inquiries.

For order and shipping questions: orders@tealtree.com

For returns: returns@tealtree.com

We typically respond within 1–2 business days.

Please contact us at: orders@tealtree.com as soon as possible with:

• Your order number
• Clear photos of the issue
• A brief written description

This helps us resolve the issue quickly.